Last Updated: December 11, 2025
This Privacy Policy describes how True Heal Global LLP (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use www.truehealglobal.com (“Website”). By using the Website, you consent to the practices described in this Privacy Policy.
Business Name: True Heal Global LLP
Registered Address: True Heal Global
Office No. 815, Ecstasy Business Park
G-39, JSD, Ashok Nagar, Mulund West,
Mumbai, Maharashtra 400080, India.
Email: support@truehealglobal.com
Website: www.truehealglobal.com
Phone: +91 97692 16919
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.
We may collect personal information such as your full name, phone number, email address, billing and shipping address, payment details processed through secure payment gateways, and order history or transaction details. We may also collect technical information including IP address, browser type, device information, usage behavior, cookies, and analytics data. Additionally, any information voluntarily shared through forms, customer support interactions, surveys, or reviews may be collected.
Your information may be used for processing and delivering orders, providing installation or customer support services, sending order confirmations and updates, improving Website functionality, preventing fraud, ensuring security, and complying with legal obligations. We do not sell or rent your personal data to third parties.
The Website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may disable cookies through your browser settings; however, certain Website features may not function properly.
Information may be shared only when necessary with payment gateway providers, courier and logistics partners, installation or service partners, and legal authorities when required by law. Third-party partners are expected to maintain reasonable data protection standards.
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage method is completely secure, and absolute security cannot be guaranteed.
Personal data is retained only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Subject to applicable law, you may have the right to access or review your personal data, request correction or deletion of inaccurate information, withdraw consent for certain data processing activities, and raise grievances regarding misuse of data. Requests may be submitted to support@truehealglobal.com.
The Website is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors without parental consent.
The Website may contain links to third-party platforms. We are not responsible for their privacy practices, policies, or content, and users are advised to review external privacy policies before sharing personal information.
We may send promotional messages, offers, or updates via email or SMS. You may opt out at any time using the unsubscribe option or by contacting us directly.
We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date.
For privacy-related concerns or complaints, please contact support@truehealglobal.com. Acknowledgement will be provided within 48 hours, and resolution will be aimed within 30 days.
By using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.