SHIPPING POLICY
Last Updated: December 11, 2025
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from www.truehealglobal.com (“Website”), operated by True Heal Global LLP (“Company”, “we”, “us”, “our”). By placing an order, you agree to this Shipping Policy along with our Terms and Conditions, Refund Policy, and Privacy Policy.
1. Order Processing
Orders are processed only after successful payment confirmation. Standard processing time is 1–3 business days unless otherwise specified on the product page. Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day. In case of high demand, product unavailability, or verification requirements, processing times may be extended.
2. Shipping Coverage
We currently ship across India through authorized courier and logistics partners. Delivery availability may vary depending on serviceable PIN codes. For remote or non-serviceable areas, delivery timelines may be extended or alternative arrangements may be provided where feasible.
3. Delivery Timelines
Estimated delivery timelines begin after dispatch confirmation. Metro cities typically require 2–5 business days, non-metro locations approximately 4–8 business days, and remote areas may take 7–12 business days or more depending on logistics access. All delivery timelines are indicative and not guaranteed, and delays may occur due to operational issues, public holidays, weather conditions, or circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment. Promotional free shipping offers are subject to specific terms announced on the Website. Additional charges may apply for expedited delivery, bulky items, or special installation requirements where applicable.
5. Order Tracking
Once an order is dispatched, a confirmation will be sent via email or SMS with tracking details. Customers are responsible for monitoring shipment status using the provided tracking information.
6. Delivery Attempts and Responsibilities
Customers must provide accurate shipping information including address, contact number, and PIN code. If delivery fails due to incorrect details, recipient unavailability, or refusal to accept the package, re-shipping charges may apply. Courier partners may attempt delivery multiple times according to their internal policies.
7. Inspection at Delivery
Customers are advised to inspect the package at the time of delivery. If the package appears tampered, damaged, or opened, delivery should be refused or proof such as photos or videos should be recorded before acceptance. Any delivery-related concerns must be reported on the same day to support@truehealglobal.com.
8. Delays and Force Majeure
True Heal Global LLP shall not be held liable for shipping delays caused by events beyond reasonable control, including natural disasters, strikes, government restrictions, pandemic-related disruptions, or courier service interruptions.
9. Split Shipments
Orders containing multiple products may be shipped separately depending on stock availability, warehouse location, or logistics optimization. Customers will be notified accordingly when applicable.
10. Change of Shipping Address
Shipping address changes may be requested only before dispatch confirmation. Once an order has been shipped, address modifications may not be possible.
11. Contact and Support
For shipping-related queries or assistance, please contact support@truehealglobal.com or call +91 97692 16919.
True Heal Global LLP reserves the right to update or modify this Shipping Policy at any time. Continued use of the Website indicates acceptance of the updated policy.